Shipping Policy

At SoftStep, we aim to deliver your order as quickly and safely as possible. This Shipping Policy outlines how orders are processed and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with shipping details.

2. Shipping Times

Estimated delivery times vary depending on location.

Typical delivery times:

Ireland: 6–10 business days  
Canada: 7–12 business days  
Australia: 6–10 business days  

Please note that delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Costs

We offer free tracked shipping on all orders unless stated otherwise on the website.

4. Delays

Shipping times may occasionally be affected by customs clearance, carrier delays, weather conditions, or high demand periods.

SoftStep is not responsible for delays caused by shipping carriers or customs authorities.

5. Incorrect Address

Please ensure that your shipping address is correct at checkout.

SoftStep is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist you.

7. Contact

If you have any questions regarding shipping, please contact:

SoftStep Customer Support  
Email: support@softstepcomfort.com