Privacy Policy
PRIVACY POLICY
At SoftStep, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit or make a purchase from SoftStep, we may collect the following information:
- Personal details such as your name, email address, phone number, billing and delivery address
- Payment information (processed securely by third-party payment providers — we do not store card details)
- Order and transaction details
- Technical information such as IP address, browser type, device information, and cookies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your purchase, delivery, or enquiries
- Improve our website, products, and customer experience
- Prevent fraud and ensure website security
- Comply with legal and regulatory obligations
3. Legal Basis for Processing (GDPR)
Where applicable under data protection laws, including the General Data Protection Regulation (GDPR), we process your personal data based on:
- Performance of a contract (to complete and deliver your order)
- Your consent (for marketing communications where applicable)
- Legal obligations
- Legitimate business interests, such as improving our services and preventing fraud
4. Sharing Your Information
We may share your personal data only when necessary with trusted third parties, including:
- Payment processors
- Delivery and logistics partners
- IT and website service providers
These partners are required to handle your data securely and only for the purpose of providing their services.
We do not sell, rent, or trade your personal information to third parties.
5. Cookies
Our website uses cookies to enhance your browsing experience, analyse website traffic, and improve functionality.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how our website functions.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
All payments are processed through secure and encrypted payment gateways.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Store name: SoftStep
Email: support@softstepcomfort.com